Prohire Plc,
the commercial vehicle hire and fleet management specialist, has issued two
‘Charters’ that describe in clear terms the company’s service pledge to its
customers.
The two
documents, the ‘Contract Hire and Repair and Maintenance Charter’ and the
‘Rental Charter,’ provide summaries of both the service and conduct Prohire’s
customers can expect throughout their relationship with Prohire.
Dave Barlow,
Prohire’s Group Commercial director, comments: “Prohire aim to have an open,
honest and mutually beneficial relationship with all of its customers.
“By setting
out our customer service pledge for our core Contract Hire, Repair and Maintenance
and vehicle rental products within our business in our new ‘Charters,’ we feel
we have given our customers and prospective customers, the peace of mind of
knowing exactly what Prohire will deliver.
“The ‘Charters’
are, we believe, a benchmark in customer service excellence.”
Each of the
documents contains a number of promises written in clear English, covering
issues ranging from delivery and collection of a vehicle to contract
confidentiality and KPI reporting.
“Our business is growing,” says Dave Barlow. “Our customers enjoy the
excellent service levels and commitment that we bring to every contract. They also
benefit from the fact that because we are independent, we are able to specify
the precise vehicle make and model to satisfy our customers’ operational needs.
“Our new business charters have been prepared to let everyone know
exactly what Prohire stands for.”
Prohire Plc is one of the UK’s fastest growing commercial vehicle hire
and fleet management specialists.
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